FAQs

1. What is your return policy?

We want you to love your purchase! If you're not completely satisfied, you can return your items within 30 days for a full refund. Please ensure the items are unworn and in their original packaging.

2. What shipping options do you offer?

We offer standard free shipping.

3. How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number on our website to track your shipment.

4. Do you ship internationally?

Yes, we ship to select countries worldwide. 

5. How do I change or cancel my order?

If you need to change or cancel your order, please contact our customer service team as soon as possible. We can assist you if your order has not yet been processed.

6. What should I do if I receive a defective item?

If you receive a defective item, please reach out to our customer service team within 7 days of receiving your order, and we will arrange for a replacement or refund.

7. How can I contact customer support?

You can reach our customer support team via email at yniversalllll@gmail.com or through our contact form on the website. We’re here to help! Feel free to reach out if you have any other questions!